Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Getting Started with Service Manager

Before using Service Manager, we recommend that you read general information about how the system works:

•Types of Ivanti Users: Lists the different Service Manager user types.

•Using the Ivanti Self-Service Portal: Describes the Self-Service Portal.

•Tips for Using the Online Help: Contains information about using the online help.

•Logging into Service Manager: Describes how to log in to the Self-Service Portal.

•About Passwords: Explains how to change your password and what to do if you forget your password.

•Changing Your Language or Locale: Describes how to change your language or locale.

•Navigating Through Ivanti: Describes the main parts of the Self-Service Portal.

•Searching in the Self-Service Portal: Describes how to search within the Self-Service Portal.

•Answering the Survey: Explains the survey.

•Using Workspaces: Describes the various workspaces of the Self-Service Portal.

•Using the Knowledge Center: Explains how to use the Knowledge Base.

•Finding Solutions in Announcements: Contains information about announcements.

•About Alerts: Explains alerts.

•Using the Social Board: Explains how to use the Social Board and the Chat Zone.

•Working with Incidents: Describes how to work with incidents.

•Requesting a Service: Describes how to work with service requests.